Reinventing hospitality for memorable travel experiences
The hospitality sector is rapidly evolving due to changes in traveler behavior, economic pressures, and tech advancements. There's a growing demand for unique, sustainable travel experiences reflecting personal values and a shift in life milestones. The industry is leveraging technology for personalized services and operational efficiency, focusing on real-time insights and tailored guest interactions to meet guest expectations.
At Accenture, we ignite your journey to unparalleled success by unlocking the power of data-driven insights. With our unparalleled industry expertise, we not only drive growth but also help propel you to the forefront of your competition, transforming your vision into reality:
• Deliver winning traveler experiences for the evolving traveler
• Diversify revenues for sustainable growth
• Rebuild trust and confidence through technology
• Build data-led travel operations
• Power your people
Today’s new traveler cares less about the way things were, and more about what they want from travel experiences now. They are now channel-less, contact-less, time-less and audience-less. Travel brands can differentiate themselves by responding to these new preferences and improving the travel experience, and we have identified five critical accelerators that will help leaders drive growth.
Travel experts break down cloud beyond the technology: how to reinvigorate traveler confidence, build resilience and innovate in the new era. Join us for a tour of how execs across the boardroom are using cloud-based technology to adapt and change.
- 4000+ industry experts with a breadth of knowledge across aviation and hospitality based in 9 of the top 10 global travel markets
- Powered by 3000+ hours of industry-specific training undertaken in 2020
- 200+ Cornell University Hospitality Certifications completed in 2020
- Underpinned by Accenture’s end-to-end innovation and digital transformation capabilities
Our position at the center of travel’s broad technology ecosystem means we can help clients navigate the tech platforms and players available and identify the partners they need to engage with to achieve their strategic goals.
Our robust catalog of innovative industry solutions includes:
- World ID Travel. Combine a passenger’s identity, itinerary and health status and assess these proactively against prescribed entry criteria. Travel companies can strike the right balance between health risk and economic reward.
- B2B Travel. Rethinking the traveler experience and how they interact with Travel services throughout their journey while delivering business benefits
for the corporation. - Back Office Excellence. End to end industry business service for Aviation and Hospitality driven by insights that provides our clients with the ability to create efficiencies for impactful cost savings in the back office.
Accenture Travel Innovation Center based at The Dock in Dublin
11 additional global Travel Hubs and Delivery Centers fostering collaboration and innovation
Our Clients
We work with 90% of the world’s biggest hotel chains
Read how we played a starring role in the 5-star Radisson experience
Learn more about how we worked with NH Hotels to build 5-star finance operations
See how we upgraded the traveler experience with NFTs
Our clients highlight our dedication to innovation, execution, efficiency, and commitment to results.
“With Accenture’s help, direct sales increased 27 percent in the first year of implementation and are expected to grow on a 30 percent basis over the next three years.”
José María Dalmau. Vice president of global sales and marketing, Meliá Hotels International
“We look forward to continuing our collaboration with Accenture to improve efficiencies across the company and fuel our future growth plans.”
Ken Greene President, Radisson Hotel Group, Americas
Stay up to date
- Bookmark our Travel landing page
- Listen to the latest Embark podcast episode to learn more about Travel, Tech and Trust
- Follow Emily Weiss, our Global Travel Industry Lead on LinkedIn
- Follow Liselotte de Marr, our Travel Industry Lead, North America on LinkedIn
What can AHLA do for you?
Learn more about partnership opportunities.